Aitäh, Dorion Carroll ja Technorati!

Suurepärane brändingOh irooniat! Sain just valmis eile postituse kirjutamise kaubamärgi seis ja kuidas iga töötaja on teie kaubamärgi loomise võti. Umbes 6 kuud tagasi oli mul probleem kus Technorati wasn't updating my stats. I wrote an email to their support and within a week or so, I got a gracious reply and an update that the problem was corrected.

That was a great first impression. I don't ‘pay' Technorati so I didn't really expect any response or anything in return. Ever since, I've been a fan and have slowly been uncovering some cool ways to use Technorati to improve the quality of my blog and measure the growth, authority, and ranking of my blog.

Paar päeva tagasi ma postitanud on Technorati's blog search capabilities. One of the readers of my blog, Vince Runza, kommenteeris postitust ja seda, kuidas tal tekkis probleeme Technorati ajaveebi värskendamisega. Läbi blogosfääri maagia ja Technorati töötajana Dorion Carroll ütleb: "inimesed, inimestega rääkimine ja natuke e-posti (ajaveebikommentaaride kaudu automatiseeritud)" ... sõnum jõudis Dorionile, kes hoolitses selle eest, et probleem oleks kohe lahendatud.

The entire episode could not have painted a clearer picture for my post. Prior to this issue, the only ‘view' of the Technorati brand was their site, logo, and the color green:

Technorati

Now I know that there are conscientious employees behind Technorati who care about what people are saying about their company; hence, their brand. The easy thing would have been for employees to simply ignore the entry and ‘let support handle it'. That's not what happened and it speaks volumes for the Technorati brand. Technorati is more than a “Search Engine”, it's a company trying to help bloggers get better.

Aitäh, Dorion. Aitäh, Technorati.

Üks kommentaar

  1. 1

    Kuule, kuule! Mind hämmastas, kui kiiresti reageeriti. Lubasin tal oma ajaveebis mitte mingeid tulevasi tehnilise toe probleeme lollitada. Maailm pole mitte ainult tasane, vaid ka kiirem!

    Vince

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